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Descriptions & Examples of Uses
OneFit Complaints
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OneFit Complaints is an advanced Complaints Management tool, that allows the customer to efficiently and effectively record, measure, monitor and manage complaints. OneFit Complaints can be integrated with other desirable modules from the OneFit Technology Solution. Statistics and analysis can be produced by the system, driven by OneFit LID (Logma’s Integration Dashboard) such as the number of complaints in a period, by customer, by product or by analysis code. Further integration and analysis can be achieved by introducing additional instances of OneFit LID, which can include graphical representation for monitoring, measurement and management of all customer complaints. Data from the system can be exported to Excel or other Business Intelligence Tools.
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Descriptions & Examples of Uses
The Complaints Management and Measurement System is fundamental to achieving accreditations such as ISO 9001, Industry specific and supplier accreditations and approvals.
OneFit Complaints uses a Dashboard to drive this module allowing you to filter on the relevant criteria (whether by customer, staff member or status) or to select the complaint you require.
A control screen shows an overview of the complaints in progress, allowing the user to look more closely at individual complaints and the point of progress they have reached.
Benefits
Achieve Accreditation
Centralise Control
Drive Workflow
Log Actions & Events
Monitor Progress
Measure performance
Advanced Statistical Analysis
Wizard driven functionality
Includes OneFit CRM
Centralise Control
Drive Workflow
Log Actions & Events
Monitor Progress
Measure performance
Advanced Statistical Analysis
Wizard driven functionality
Includes OneFit CRM
